The Turf Farm Guarantee

The Turf Farm Guarantee

Here at The Turf Farm we’re committed to providing our customers with quality instant turf and service.  At the time of purchase of your new lawn, we will provide a Product Warranty Certificate that guarantees your lawn for up to 10 years from the date of installation.

10 Year Lawn Warranty

Backed by Lawn Solutions Australia, The Turf Farm offers homeowners a unique, 10 Year Lawn Warranty – the only of its kind in Australia.

What does the warranty cover?

The warranty certifies that instant turf supplied by The Turf Farm been grown and harvested to stringent standards. That it has been inspected upon harvesting (according to LSA policy and guidelines) to be free of weeds and disease before delivering, is freshly cut, and, for a period of 10 years from instalment, will perform to its maximum potential in its new environment (subject to conditions).

Please note that while we are 100% committed to our products and have the utmost faith in them, it is essential to follow the laying and care instructions supplied at the time of purchase.

If, for any reason, there is a problem with the instant lawn you have purchased from us, contact us immediately.

The fine print

The Turf Farm guarantees that you will receive a weed free lawn. However, there are occasions post-establishment where you may need to get rid of weeds. We recommend you call our friendly and experienced staff for free aftercare advice.

The Turf Farm takes no responsibility for incorrect measuring. If we don’t inspect your area, it is your obligation to ensure correct measurements have been taken. To accurately measure your area, please visit the ‘Measure your area‘ page to obtain the correct formula.

All reasonable care has been taken in laying the lawn.
All handling of the lawn is according to our laying guide.
It is laid within 24 hours of delivery.
The watering requirements have been met and the lawn has been kept damp at all times.
Your new lawn has been top dressed.
Site has been well prepared and soil type is appropriate for lawn variety.
A starter fertiliser has been applied prior to laying.

We reserve the right to require proof of turf condition and handling by inspection or photograph and will determine if reasonable care has been taken whist preparing, laying and after care of turf.

Sometimes replacement is not the best course of action and a care or maintenance program can be put in place to rectify the problem. Replacement must be at the address of sale and may be offered on a roll by roll basis, not complete.